Secretaries at the University of Iowa suspect that there was violation against their privacy. A supervisor attempted to use a hidden baby monitor to find out whether secretaries talked too much. Medical privacy law considers such action illegal, but supervisor Pam Snider said that she had the basis for doing so. The secretaries at the urology department presented their grievance with their union regarding privacy violation.
Supervisor Snider said that she received complaint from another worker about too much talk. She decided to use the baby monitor as her way of finding out if the claim was true. She secretly placed the gadget in the secretaries’ work area without their knowledge. On Monday morning of the following week, a worker discovered the hidden device.
Not long after the discovery, employees heard of the incident and top University of Iowa officials wasted no time to call a meeting. They felt sorry at the supervisor’s “attempted use of a hidden baby monitor to determine whether secretaries were talking too much”. However, they stated that “the device did not pick up any conversations to violate medical privacy laws”.
During the meeting, University officials announced that internal investigations are going on. Previously, they assured employees that no conversations were transmitted before the gadget was discovered. They added that the device was right away removed when it was found at the Department of Urology clinic. Furthermore, no time was wasted by officials so that corrective steps could be done.
A statement was promptly issued by UI Vice President for Medical Affairs Jean Robillard and Associate Vice President for Health Care Human Resources Jana Wessels. They wrote about how they felt sorry for the “unfortunate situation”. They acknowledged that the action by the supervisor was contrary to their organization’s values. Neither was it part of what they uphold as good supervisory practice. The almost 10,000 employees received a copy of Robillard and Wessel’s written statements. To reach out to a wider audience, the statements were also later released to The Associated Press.
Union president John Stellmach of AFSCME 12 acted as the workers’ representative and spokesperson. He said that statements issued by the management were in disagreement with reports from the employees. He firmly believed that conversations were intercepted. He also claimed that the device was not removed instantly after it was found. With the pictures as proof, it can be surmised that officials are trying to sweep the issue under the rug.
The union claimed that Snider at one time told employees that the device was not yet completely installed. Before setting up the receiver, she wanted to find out first where the chatting problem is coming from. Secretaries are firm not to withdraw their complaint. UI Vice President for Strategic Communication Tysen Kendig said that inquiry is continuing. However, he said that there is no proof yet of any infringement of the medical privacy law known as HIPAA. The union stands firm in their complaint since “any conversations overheard could have included confidential patient information”.
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